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FAQ

HOW TO MAKE A CLAIM

Simply contact or have a representative of the repair facility contact the Administrator before ANY work is performed by calling 1-877-260-3869 between 8:30 a.m. and 4:30 p.m. Central Time, ask for the Claims Department. The following information will be required before authorization for repairs:

  1. AGREEMENT NUMBER
  2. AGREEMENT HOLDERS NAME
  3. CURRENT MILEAGE

IMPORTANT: You will be required under this Service Agreement to authorize the repair facility to disassemble the component(s) for inspection before repair or replacement. You will be required to pay the cost of disassembling if the Mechanical Breakdown is not covered by this Service Agreement.

Upon diagnosis and determination of covered items, and subject to the terms and conditions of this agreement, the Administrator will issue an AUTHORIZATION NUMBER.

IMPORTANT: The authorization number MUST appear on all repair bills. Failure to obtain authorization PRIOR TO REPAIRS will result in non-payment of claim. FRAUDULENT or MISUSE of this agreement will result in non-payment and cancellation. THE ADMINISTRATOR RESERVES THE RIGHT TO INSPECT ALL REPAIRS PRIOR TO OR AFTER REPAIRS ARE PERFORMED.

Reimbursement
The agreement holder will be solely responsible for payment to the repair facility unless prior arrangements have been made. Provided that the damage falls within the scope of this agreement and authorization for repairs was given by the Administrator, then reimbursement for repairs will be made to the agreement holder or repair facility by submitting the following:

  1. AUTHORIZATION NUMBER
  2. VEHICLE MILEAGE
  3. DATE OF REPAIR
  4. MECHANICAL COMPLAINT
  5. A PAID ITEMIZED STATEMENT INCLUDING: NAMES, NUMBERS, PRICES AND EXPRESSED WARRANTY
  6. DESCRIPTION OF NECESSARY LABOR CHARGES
  7. VIN
  8. AGREEMENT HOLDERS HOME TELEPHONE NUMBER(S)
  9. NAME & ADDRESS TO WHOM REIMBURSEMENT IS PAYABLE.

Submit information to:
Quality Protection, Inc.
P.O. Box 57
Rogersville, MO 65742

Claims MUST be submitted for reimbursement within 30 days of authorization date.

CANCELLATION PROCEDURE

You or a person authorized by you, may cancel this Agreement by mailing a written requires to the Administrator. Include agreement number and a notarized statement indicating the mileage (odometer reading) of the vehicle at the time cancellation is to be effective.

The Dealer, Administrator and/or Lien holder may cancel this Agreement if your vehicle is a total loss of repossession, if you have stopped or changed your odometer or if you use your vehicle in any manner not covered by this agreement.

If the agreement is cancelled within 30 days from the date of purchase, you will receive the refund less a $25 cancellation fee provided you have not entered a claim. The refund will be calculated based on dealer cost and on the greater of the time in force or miles driven compared to the total time or mileage of your Term, less a $25 administrative fee and any claim paid or pending. NOTE: if the charge for this Agreement was financed, the refund will be paid to the lien holder and Agreement holder.

TRANSFER PROCEDURE

This Agreement is transferable to subsequent vehicle owners provided request is made in writing including proof of transfer, a notarized statement of the odometer reading at time of transfer and the new owner's name, address, and telephone number, to the Administrator within 10 days of change of ownership, and payment of a $50.00 transfer fee.